GENERAL QUESTIONS

How are SAOLA shoes ecological?

At SAOLA, we try to use as many recycled, organic and bio-sourced materials as possible in the manufacture of our shoes. We therefore focus more on the materials used rather than the production, which represents only 30% of the carbon footprint of a pair.

For the moment, there is no perfect solution but the objective is to get closer to it, season after season. If you want to know more precisely which materials we use, do not hesitate to go to the ECO-DESIGN section of the site.

Why do you produce in Vietnam and not in France?

We deliver your shoes internationally, ie we cannot have a central production location. Thus, a French production would not be more responsible on the contrary, our footprint would be higher.

100% French production is possible but on our scale, it is not possible. Note that studies show that a truck coming from eastern countries to France will pollute more than a boat with thousands of containers coming from Asia... Paradoxical, but realistic.

Utopia would like us to produce in each country that we deliver (produce in France = sell only in France, produce in the United States = sell only in the United States). But logistically, we would have shot ourselves in the foot. And then we still haven't succeeded in duplicating Guillaume in several copies.

We therefore focus on the materials used in production and most of these materials come from Asia.

Vietnam... so what about the conditions of your workers?

We work with factories that have social and environmental charters in place (implemented by larger brands) .

But this year, we wanted to go even further. Of all the brands working with these factories, we are the first to apply for BSCI certification . We are therefore in the process of certification and we will have it in a few months, because it requires a lot of paperwork.

This will enable us to guarantee, in black and white, favorable working conditions for employees, without discrimination, fair remuneration, decent hours, no forced labour, responsible waste management, freedom of association and the right to collective bargaining.

ORDERS

What are the shipping costs?

Delivery is free in metropolitan France, Corsica and Monaco, excluding DOM-TOM from 69€ of purchase. For member countries of the European Union, it will be charged 10€. For Switzerland, the delivery is invoiced 20€ due to the shipping costs. All other costs related to the import into Switzerland are the responsibility of the customer. Finally, for the United Kingdom, due to BREXIT, we have blocked shipments until we know more about customs charges. For the rest of the world, contact us at connect@saolashoes.com for rates.

What are the delivery and processing times for orders?

Are you already watching for the arrival of the delivery man through the window? Don't worry, we understand you, we also love our SAOLAs! The time required to prepare your order is a maximum of 1 working day, then the delivery time varies according to the mode of transport chosen and the country of destination. Come on, hold on!

What types of payment are accepted by SAOLA?

SAOLA accepts payment by Carte Bleue, Visa, MasterCard, American Express, Apple Pay.

Is it possible to modify or cancel my order?

It depends on the timing. But we do our best to accommodate you, so email us at connect@saolashoes.com!

What is the return/exchange policy on Saolashoes.com?

Did you buy the wrong size?! Do not panic, go to our Returns and Exchanges page for all the information. And if you bought them elsewhere than on our website, the next question is for you!

Is it possible to return a pair that I bought from a retailer?

Unfortunately no. But if you have not already done so, we advise you to contact the store in which you bought them and see with them.

PRODUCT QUESTIONS

Are SAOLA shoes available in several widths?

Unfortunately no. We base ourselves on an “average” type of foot.

I'm not really sure about my size, need help?

Take a look at our size guide , and take a good look on the page of the product you have chosen, there are some additional indications which vary according to the model!

How do I maintain my SAOLA?

As our shoes are made to accompany you in all your adventures, they are easy to clean! Just use cold water with Marseille soap, and let them air dry!
Otherwise, you can put them in the washing machine, be careful however to remove the cork sole, and not to exceed 30°C.

Do recycled plastic shoes feel like walking on plastic?

Luckily not! You won't even notice that your SAOLAs are made from recycled materials. Our goal is to offer you ecological, cool and comfortable shoes, not wooden shoes from the 50s!